Terms of Payment and Delivery
Payment methods
- PayPal (direct debit, credit card)
- Prepayment bank transfer
Notes on delivery and shipping costs from USA
- Shipping is completed by UPS - our exclusive logistics partner.
- Standard delivery time.
| Country | Shipping costs | Delivery time |
|---|---|---|
| USA |
No shipping costs*
|
7-10 business days |
* from an order value of $50.00 free shipping, otherwise $7.00
Shipping to other countries from USA
The shipping costs for deliveries to other countries are stated in the following overview of shipping costs.
The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in the delivery or export charges.
| Country | Shipping costs | Delivery time |
|---|---|---|
| Argentina |
$10.90
|
7-10 business days |
| Brazil | $10.90 | 7-10 business days |
| Canada | $10.90 | 7-10 business days |
| Chile | $10.90 | 7-10 business days |
| Costa Rica | $10.90 | 7-10 business days |
| Mexico | $10.90 | 7-10 business days |
| Peru | $10.90 | 7-10 business days |
| Uruguay | $10.90 | 7-10 business days |
| Venezuela | $10.90 | 7-10 business days |
Delivery terms
The products ordered by the customer will be delivered to the address specified by the customer in the order form.
Delay in delivery
Should a delivery be delayed, the customer is required to inform OLIVEDA customer service as soon as possible. Please use our contact form - Contact form page. We will then contact the shipping service to initiate a search. Research can take some time, but we attempt to resolve all delivery issues within 2 weeks of becoming aware of the delay.
Once the customer has received the package, he must check the content for accuracy. Any discrepancies (incompleteness, product damage, defective packaging, etc.) must be immediately reported to OLIVEDA Customer Service. Please use our contact form - Contact form page.
Delivery status
We process your orders from Monday through Friday in the order in which they are received. If you have any questions regarding your order, please use our contact form - Contact form page. We're here to help.
Amendment of the order
If you wish to change an order you have already placed, please use our contact form - Contact form page with the subject "Order Change".
In order to process your request, we also need your order number. We will do our best to honor your change request.
Delivery problems
If a product is missing in your delivery, a product is damaged, or your order is not correct for another reason, please contact our customer service immediately using our contact form - Contact form page. We will process your request as quickly and efficiently as possible.
For questions about Shipping Addresses, please view ourShipping Address Accuracy Policy.