Refund Policy
We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.
To start a return, you can contact our customer support. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question. Please use our contact form.
A. Product return within three hundred sixty five (365) days for retail customers.
- OTP will refund one hundred percent (100%) of the purchase price (excluding a $7.00 flat fee for return shipping) of any product returned by a Waterless Beauty Consultant within sixty (60) days of shipment from the Company. Retail customers can return within three sixty five (365) day period and also receive the full refund (excluding a $7.00 flat fee for return shipping) set forth here.
- All free gifts included in the order need to be included in the return by a Waterless Beauty Consultant and Retail customer.
B. Returning Damaged or Incorrectly Shipped Products. OTP will exchange or refund products if Waterless Beauty Consultant receives them damaged, otherwise defective, or if they were not shipped correctly. The Waterless Beauty Consultant must examine the delivered products immediately upon receipt and must return the rejected products within fifteen (15) days of receipt. All such returned products will, if desired, be replaced with non-defective products.
However, if such an exchange is not reasonable, the Company reserves the right to issue a refund for the amount of the returned product. In addition, the statutory warranty rules and periods apply.
C. Retention of Order Number. In order for the Company to properly allocate any applicable bonuses on returned products, the original order number must be retained from the invoice. This number must then be presented to the Company when requesting the refund.
D. Set Returns. Products purchased as part of a set or pack must also be returned as the entire set or pack.
E. Alternative Refunds. The form of refund will be based on the payment method of the local market and will be made in the original form of payment for the product, to the extent possible and permissible. Refunds will only be paid to the original payer.