Refund Policy

We have a 365-day return policy, which means you have 365 days after receiving your item to request a return.

Retail Customers: a product return is available within three hundred sixty five (365) days.

Waterless Beauty Consultants: a product return is available within sixty (60) days.

To Start A Return

• To return an item, please log into your account and select Orders, use the drop down menu to search for your order. Open it and click Return Items. Select the item(s), reason for return and add comments.
• If accepted, our support team will initiate your return and provide you with a prepaid shipping label to send the items back for a refund. Kindly note that a $7 fee for this prepaid label will be deducted from your refund amount.
• Once your return is received, please allow our returns department 7-10 business days to process your returned items. An email notification will be sent to you once the refund is initiated confirming the amount of the refund applied to your original form of payment. 
• You can always contact us for any return question. Please use our contact form.

Kindly Note

•  Items sent back to us without first requesting a return will not be accepted.
• All free gifts included in the order need to be included in the return by the retail customer.
• Sets / Packs: products purchased as part of a set or pack must also be returned as the entire set or pack.
• In order for Oliveda to properly allocate any applicable bonuses on returned products, the original order number must be retained from the invoice. This number must then be presented when requesting a refund.
• The form of refund will be based on the original payment method, to the extent possible and permissible. Refunds will only be paid to the original payer.

Damaged or Incorrectly Shipped Products

• OTP will exchange or refund products that were received as damaged, otherwise defective, or not shipped correctly
• Products must be examined immediately upon receipt and any issues reported to Oliveda. The rejected products must be returned within fifteen (15) days of receipt. If desired, all rejected products will be replaced.
• However, if such an exchange is not reasonable, Oliveda reserves the right to issue a refund for the amount of the returned product
• The statutory warranty rules and periods apply