Terms of Payment and Delivery
Payment methods
- PayPal (direct debit, credit card)
- Prepayment bank transfer
Notes on Delivery and Shipping Costs from Germany and EU
Shipping within Germany and the EU is fulfilled by DHL & UPS - our exclusive logistics partners.
| Country | Shipping costs | Delivery Time |
| Germany | 5,95 €* | 2-3 business days |
Shipping from Germany to other countries
The shipping costs for deliveries to other EU countries are stated in the following overview of shipping costs. The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in delivery or export charges.
| Country |
Shipping costs
|
Delivery time |
|
Asia |
39,90 EUR |
14-18 business days |
|
Austria |
49,90 EUR |
14-18 business days
|
|
Belgium |
14,90 EUR*** |
3-4 business days |
|
Bosnia-Herzegovina |
16,90 EUR**** |
5-10 business days |
|
Bulgaria |
14,90 EUR*** |
7-10 business days |
|
Denmark |
14,90 EUR*** |
3-5 business days |
|
Estonia |
14,90 EUR*** |
7-10 business days |
|
Finland |
14,90 EUR*** |
5-7 business days |
|
France |
14,90 EUR*** |
3-5 business days |
|
Greece |
14,90 EUR*** |
7-10 business days |
|
Ireland |
14,90 EUR*** |
5-7 business days |
|
Iceland |
14,90 EUR*** |
7-10 business days |
|
Italy |
14,90 EUR*** |
5-7 business days |
|
Croatia |
14,90 EUR*** |
7-10 business days |
|
Latvia |
14,90 EUR*** |
5-7 business days |
|
Lithuania |
14,90 EUR*** |
5-7 business days |
|
Luxembourg |
14,90 EUR*** |
3-4 business days |
|
Malta |
14,90 EUR*** |
7-10 business days |
|
New Zeeland |
49,90 EUR |
14-18 business days |
|
Netherlands |
14,90 EUR*** |
2-3 business days |
|
Norway |
16,90 EUR**** |
5-10 business days |
|
Österreich |
12,50 EUR** |
5-10 business days |
|
Poland |
14,90 EUR*** |
5-7 business days |
|
Portugal |
14,90 EUR*** |
3-5 business days |
|
Romania |
14,90 EUR*** |
5-7 business days |
|
Russia |
29,90 EUR |
7-10 business days |
|
Sweden |
14,90 EUR*** |
5-7 business days |
|
Switzerland |
12,50 EUR** |
5-10 business days |
|
Slowakia |
14,90 EUR*** |
5-7 business days |
|
Slowenia |
14,90 EUR*** |
5-7 business days |
|
Spain |
14,90 EUR*** |
5-7 business days |
|
Czech Republic |
14,90 EUR*** |
5-7 business days |
|
Turkey |
29,90 EUR |
7-10 business days |
|
Ukraine |
14,90 EUR*** |
7-10 business days |
|
Hungary |
14,90 EUR*** |
5-7 business days |
|
United Kingdom |
14,90 EUR*** |
3-5 business days |
|
United Arab Emirates |
39,90 EUR |
14-18 business days |
*from an order value of 29,00 EUR, otherwise 5,95 EUR
**from an order value of 50,00 EUR, otherwise 12,50 EUR
***from an order value of 150,00 EUR, otherwise 14,90 EUR
****from an order value of 150,00 EUR, otherwise 16,90 EUR
Notes on delivery and shipping costs from USA
- Shipping is completed by UPS - our exclusive logistics partner.
- Standard delivery time.
| Country | Shipping costs | Delivery time |
| USA |
No shipping costs*
|
3-5 business days |
* from an order value of $50.00 free shipping, otherwise $7.00
Shipping to other countries from USA
The shipping costs for deliveries to other countries are stated in the following overview of shipping costs.
The cost for delivery includes actual delivery, shipping, and export charges. The import charges and taxes are not included in the delivery or export charges.
| Country | Shipping costs | Delivery time |
| Argentina |
$10.90
|
7-10 business days |
| Brazil | $10.90 | 7-10 business days |
| Canada | $10.90 | 7-10 business days |
| Chile | $10.90 | 7-10 business days |
| Costa Rica | $10.90 | 7-10 business days |
| Mexico | $10.90 | 7-10 business days |
| Peru | $10.90 | 7-10 business days |
| Uruguay | $10.90 | 7-10 business days |
| Venezuela | $10.90 | 7-10 business days |
Delivery terms
The products ordered by the customer will be delivered to the address specified by the customer in the order form.
Delay in delivery
Should a delivery be delayed, the customer is required to inform OLIVEDA customer service as soon as possible by email (bestellung@olivetreepeople.com) or contact form. We will then contact the shipping service to initiate a search. Research can take some time, but we attempt to resolve all delivery issues within 2 weeks of becoming aware of the delay.
Once the customer has received the package, he must check the content for accuracy. Any discrepancies (incompleteness, product damage, defective packaging, etc.) must be immediately reported to OLIVEDA Customer Service by the customer at bestellung@olivetreepeople.com.
Delivery status
We process your orders from Monday through Friday in the order in which they are received.
If you have any questions regarding your order, please send us an e-mail to: bestellung@olivetreepeople.comor use our contact form. We're here to help.
Amendment of the order
If you wish to change an order you have already placed, please send an e-mail with the subject "Order Change" to our customer service to bestellung@olivetreepeople.com.
In order to process your request, we also need your order number. We will do our best to honor your change request.
Delivery problems
If a product is missing in your delivery, a product is damaged, or your order is not correct for another reason, please contact our customer service immediately at bestellung@olivetreepeople.com. We will process your request as quickly and efficiently as possible.