Refund Policy

At OLIVE TREE PEOPLE, we stand behind our products, services, and our customers with a 365-day satisfaction guarantee for every retail purchase* made through our website, www.olivetreepeople.com

Our Refund and Return Policy:
For our Retail Customers

• Products can be returned within 365 days from the date of receipt if you are not satisfied for any reason.
• Returns must be initiated through your account on our website. Log in, go to "Orders," find your order, and select "Return Items." Indicate the item(s), reason for the return, and any comments.
• Upon approval, a prepaid shipping label will be provided. Please note that a $7 fee for this label will be deducted from your refund.
• Once the return is received, please allow 7-10 business days for processing. Refunds will be issued to the original payment method, and an email confirmation will be sent.
• Please reach out to our Customer Support Team with any questions.

For our Waterless Beauty Consultants

• Products can be returned within 60 days from the date of receipt.
• The return process is the same as for Retail customers.

 Product Exchanges

• Product exchanges are available within 60 days of delivery. Please contact our Customer Support Team to initiate an exchange and a prepaid shipping label will be provided.

• After we receive your return, a product voucher will be emailed to you within 7-10 business days, which can be used for a new purchase.

For Canadian Returns and Exchanges

• Please contact our Customer Support Team to initiate your return or exchange.
• Unfortunately, we cannot provide a prepaid return shipping label from Canada.
• Please ship the items to be returned with a copy of your order invoice to: OLIVE TREE PEOPLE, 5750 Hannum Avenue Culver City, CA 90230
• Once shipped, please contact our Customer Support Team to share your tracking details.
• Once the return is received, please allow 7-10 business days for the processing of a refund or exchange voucher. Refunds will be issued to the original payment method, and an email confirmation will be sent.

Damaged or Incorrectly Shipped Products

• If you receive damaged, defective, or incorrectly shipped products, please contact our Customer Support Team immediately and provide a photo of the product(s). Any issues must be reported within 15 days of receiving your order.
• Please examine your products immediately upon receipt, any issues must be reported within 15 days of receiving your order.
• If desired, we will replace all such products. However, if an exchange is not possible, we reserve the right to issue a refund for the returned product.
• Statutory warranty rules and periods apply. 

Please Note

• Returns must be initiated as outlined above; any returns sent without prior initiation will not be accepted.
• Upon initiating a return, the prepaid label is valid for 14 days from the date the return is started.
• If you are returning your order, any included free gifts must also be returned.
• Free gifts cannot be returned or exchanged.
• Sets or packs must be returned as a complete set; partial returns will not be accepted.
• Refunds will only be issued to the original payer using the original payment method.
• If OLIVE TREE PEOPLE products are purchased from unauthorized retailers or websites, we cannot provide refunds or offer assistance.
• Olive Tree People reserves the right to refuse a return/refund. This will be evaluated on a case-by-case basis, including but not limited to product usage, the condition of the items received, return history, and account status.

OLIVE TREE PEOPLE reserves the right to make the final decision if the returned product is in unsatisfactory condition or if the above terms are not met. For any questions or assistance, please contact our Customer Support Team with your details, receipt number, and reason for the return.

*The guarantee applies exclusively to OLIVEDA, LA DOPE, OLIVE ROSE, and OLIVEMUSH. The 365-day return period applies to Retail Customers, while Waterless Beauty Consultants have a 60-day return period.